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Basepoint wins Best Business Award for customer focus

5th March 2010 by The Editor

Basepoint Business Centres Ltd, which operates Basepoint's Swindon business centre in Westlea, is delighted to have won a Best Business Award for its customer service.

The Best Business awards (www.bestbusinessawards.co.uk) aim to highlight and reward business excellence across both the public and private sectors, and Basepoint won the award for “Best Customer Focus” after going above and beyond simply offering managed workspace. Chairman of the judges, Andrew Areoff, commented: “Rather than simply locating businesses, it is Basepoint’s aim to add value that sets them apart. They take great pride in, and notice of, what their customers need from them in order to improve their overall experience.

Basepoint continuously strives to improve and build upon their success which is to be admired.” Basepoint achieves its outstanding customer focus by offering its customers a range of added benefits. These include hosting local networking events, flexible terms based on customer feedback and a ‘business portal’ to give small businesses who occupy workspace in its centres the buying power of a major group, allowing them to achieve discounts usually reserved for large companies.

Brian Andrews, Basepoint’s executive director, commented: “We pride ourselves on customer service and have spent a lot of time developing our systems and processes so that we can deliver outstanding service to our clients. Not only that, but our centre managers are an intrinsic part of the business, ensuring that our licensees are well looked after. I would like to express my thanks to all those who work at Basepoint and continue to ensure the business is a success.”

Basepoint is also delighted to have been 'highly commended' in this year's Real Business Customer Kings Awards, an honour presented to those companies who go the extra mile to create a truly memorable customer experience.

The Customer Kings judges were looking for innovation, ingenuity and imagination in the entries and, above all, wanted to see concrete proof that the techniques resulted in improved customer engagement. Of Basepoint’s entry, Real Business’ Charles Orton Jones, commented: “Basepoint really does go the extra mile. For a service which could easily have followed a similar business model to a number of its competitors, Basepoint has made a huge effort in placing its customers at the heart of the business and created a number of tailored services to try and meet the customers every need. Basepoint really does offer an attractive proposition to small businesses.”

Basepoint Centres Ltd is one of the UK’s leading developers and operators of business centres for small, medium and start-up companies, providing space to businesses ranging in size from sole traders to 12 employees or more. There are currently 26 active Basepoint centres across the south of England and West Midlands reaching as far east as Ipswich, and as far west as Exeter, with yet more locations being considered.

For more information on Basepoint, or to find a centre near you, visit www.basepoint.co.uk/ or telephone: 01753 853515.